Privacy Policy

ELITE SPA

Privacy Policy

Effective Date: September 1, 2026

This Privacy Policy explains how Elite Spa (“Elite Spa,” “we,” “us,” or “our”), collects, uses, protects, and discloses personal information when you visit elite-spa.com, contact us, request information, communicate with us by phone, SMS, Facebook Messenger, Instagram Direct, web forms, or other channels, schedule or manage an appointment, or otherwise use our services.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy. Where consent is required by law, we will request it before using your information for the applicable purpose.

1. Information We Collect

Depending on how you interact with Elite Spa, we may collect the following categories of information:

Contact information, such as your name, mobile phone number, email address, and mailing address.
Appointment information, such as requested service, preferred location, date and time, appointment status, rescheduling or cancellation information, and related notes.
Communications you send to us, including questions, requests, feedback, and conversations through SMS, phone, website forms, Facebook Messenger, Instagram Direct, or other customer-service channels.
Information you voluntarily provide during a consultation or in connection with a requested service, including relevant preferences or information needed to determine whether a service may be appropriate.

2. How We Use Personal Information

We may use personal information to:

Respond to questions and provide customer support and service information.
Assist with consultations and appointment scheduling.
Create, confirm, reschedule, or cancel appointments.
Send appointment confirmations, reminders, scheduling updates, and other service-related communications.
Communicate with you about services or offers when permitted by applicable law and consistent with your consent.
Maintain business records, improve our website and customer experience, troubleshoot technical issues, and protect against fraud, misuse, or security incidents.

3. SMS / Text Messaging Privacy

Elite Spa may send text messages to customers who have expressly opted in to receive SMS communications. SMS messages may include customer-care responses, service information, appointment scheduling assistance, appointment confirmations, reminders, rescheduling or cancellation updates, and other communications that are consistent with the customer’s consent.

Message frequency varies depending on your interactions with Elite Spa and your appointment activity. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP. You may reply HELP for assistance. Opting out of SMS messages does not prevent you from contacting Elite Spa or receiving services through other available channels.

Mobile information and text messaging originator opt-in data and consent will not be shared, sold, rented, or provided to third parties or affiliates for marketing or promotional purposes.

We may use service providers that process information on our behalf solely to provide operational services such as messaging delivery, communications infrastructure, scheduling, hosting, or customer support. Such providers are permitted to use information only as necessary to perform services for Elite Spa and not for their own independent marketing or promotional purposes.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, understand site usage, remember preferences, measure performance, and improve our services. Your browser may allow you to block or delete cookies. Disabling certain cookies may affect website functionality.

5. Third-Party Services and Links

Our website and communications may use or link to third-party services, platforms, or websites. Those third parties operate under their own privacy practices, and Elite Spa is not responsible for the privacy practices of third-party websites or services that we do not control.

6. Data Retention

We retain personal information for as long as reasonably necessary to provide services, manage appointments and customer relationships, maintain business and legal records, resolve disputes, enforce agreements, and comply with applicable legal obligations. Retention periods may vary depending on the type of information and the purpose for which it was collected.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Choices

Depending on applicable law and your relationship with Elite Spa, you may be able to:

Request access to or correction of personal information we maintain about you.
Ask us to delete certain personal information, subject to legal and operational exceptions.
Withdraw consent where processing is based on consent.
Opt out of SMS messages by replying STOP.
Contact us to update your communication preferences.

To make a privacy request, contact us using the information in Section 11 below. We may need to verify your identity before completing certain requests.

9. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through our website. If you believe a child has provided personal information to us, please contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of the policy. Material changes may also be communicated through the website or other appropriate means.

11. Contact Us

If you have questions about this Privacy Policy, your personal information, or Elite Spa’s messaging practices, contact:

Elite Spa

Email: elitesculptfl@gmail.com

Phone: (727) 505-4997

Website: https://elite-spa.com/